First of all:

No legal-talk here! Since we’ll be working together, we feel that it’s important that we understand each-other easily, so the following will be written as plainly as possible.

We hope you appreciate the candor.
We both understand — and promise not to hold a grudge in the case that we’re reminded of — the following:

1. No one knows more about your business than you. You understand that you will need to make yourself available to us to ask questions and provide data upon which we can base our design decisions.
2. We are your independent partner with an objective, third party point of view towards your company or product. It’s important to note that we will never care about your company or product as much as you do, and it would be false to ask this of us, or assume we do.
3. As professional designers we posess the gift of empathy which enables us to role-play our way into various perspectives, and do our jobs properly.
4. We are experts in design, and front-end development. You have engaged us on behalf of our expertise, and acknowledge that we are more suitable to make decisions related to said expertise.
5. You will always be asked for feedback on the work we do for you, and this feedback should be free of personal opinions. It will be expected of you to have a valid counter-argument for every change request you raise.
6. The feedback that you provide should result in a productive discussion, and lead to an improved result. Bad feedback: “I don’t like it”. Good feedback: “Based on experience, having a call to action high up the page provides a better conversion rate.”
7. The work we do for you serves a certain purpose, therefore it is irrelevant if you personally like it or not, as long as it does its job.
8. We should always look for a way to measure the results of our work. It’s sometimes not quantifiable, but being on the lookout for even the slightest returns is always a good idea.
9. The work that we produce for you is a representation of us, as much as it is of you. No one wants to make themselves look bad, and we certainly don’t want to make you look bad.
10. We always operate in your best interest, but our path to get to the desired results may differ from the one you would maybe take, and that’s OK.
11. We will be wrong at times. That’s OK too. It’s a part of the learning process, and we will be constantly learning about you and your business. Aim to provide advice based on your domain knowledge that we can use to do our jobs better.
12. Your failure to plan and conduct activities on your end, can not result in an urgency on our end. Producing work on a short notice will yield passable results at best, and should not become a regular occurence.
13. All dates and costs are educated guesses rather than absolute values, unless noted otherwise.

Best results come out of trusting, mutually-beneficial relationships.

High five.

freshDesyns

How do I cancel my PayPal automatic payment I have with freshDesyns?

Here is how to cancel an automatic payment with freshDesyns:

Log in to your PayPal account.

• Click Profile at the top of the page.
• Click My Money, then click Update beside My preapproved payments to find your payment.
• Select the payment, and then click Cancel.

If you have any other questions or concerns, please contact us here